Privacy Policy

Welcome, To Bidazeld Market (“we,” “us,” “our”). We are committed to protecting your privacy and personal data when you use our online grocery store. This privacy policy outlines how we collect, use, disclose, and safeguard your information. By using our website and services, you agree to the practices described below.

1. Introduction
We operate an e-commerce platform (“site”) that enables customers to purchase groceries online. To process payments, we use the payment gateway service provided by Stripe (hereafter “Stripe”) as our payment processor. When you place an order on our site, certain personal and payment data will be collected, both by us and by Stripe, to fulfil your order and process payments securely. We act as a data controller for the personal data we collect and are also a business user of Stripe. When you make a payment via Stripe, Stripe acts (in that context) as a data processor or service provider for us.

2. What information we collect
a) Information you provide to us directly

When you create an account, place an order, subscribe to a newsletter, or contact us, we may collect:

Your name
Email address
Telephone number
Billing and delivery address
Order details (e.g., items purchased, quantity)
Any message or enquiry you submit
For the sole purpose of providing you with a customized service. None of this information is shared with other parties for financial gain.

b) Automatic / technical data

When you visit and use our site, we may automatically collect:

Your IP address
Browser type and version
Device type (desktop, mobile, tablet)
Browser language
Pages you visit and links you click
Cookies and similar tracking technologies (see our cookie policy)
For the purpose of making your experience seamless and adapting to your needs.

c) Payment information via Stripe

We do not collect or store full payment card details (e.g., full card number, CVC). Those are handled by Stripe. However, to enable payment processing, Stripe collects and processes certain data about you as the cardholder or payer. By integrating with Stripe, your payment data is subject to Stripe’s processing and privacy practices. You may refer to Stripe’s full privacy policy here: https://stripe.com/privacy

3. How we use your information
To process and fulfil your orders (billing, shipping, customer service)
To communicate with you about your account, orders, or deliveries
To improve and personalize your experience on our site
To send marketing or promotional messages (only if you have opted in)
To detect, prevent, and address technical issues, fraud, or abuses
In the context of payment processing, Stripe uses the data you provide (or that we pass to Stripe) for purposes such as transaction processing, fraud detection, identity verification, and regulatory compliance.

4. How we share your information
With service providers and contractors who help us operate the site (e.g., shipping or logistics companies)
With Stripe (our payment processor) to complete payment transactions
To comply with legal obligations or protect our rights, property, or safety
5. Data retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including satisfying any legal, accounting, or reporting requirements. Stripe also retains transaction and related records as required for regulatory obligations, including anti–money-laundering and anti-fraud laws.

6. International transfers
Your information may be transferred to, stored, and processed in countries other than your own, including the United States. In particular, because Stripe is a global service, personal data submitted via payment processing may be processed by Stripe in other jurisdictions.

7. Your rights
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (subject to legal or contractual limitations)
Object to or restrict our processing of your data
If applicable under local laws (e.g., California), opt out of certain data sharing or sales
If you wish to exercise any of these rights, please contact us at info@bidazeldmarket.ca.

Note: because we pass some of your data to Stripe for payment processing, your rights may also involve interacting with Stripe directly, in accordance with their policy and applicable law.

8. Security
We have implemented appropriate technical and organizational measures to protect your personal data. We also rely on Stripe’s strong security controls for payment processing. Stripe’s privacy practices comply with CBPR and PRP systems, and their information security policies are aligned with the NIST Cybersecurity Framework. Although we make every effort to safeguard your data, no electronic transmission or storage method can be guaranteed 100% secure.

9. Cookies and tracking
We use cookies and similar technologies on our site to enhance user experience, support functionality, analyze traffic, and for marketing purposes.

10. Children
Our services are not directed at minors. We do not knowingly collect personal data from children. If you believe we have inadvertently collected personal data of a child, please contact us.

11. Changes to this privacy policy
We may update this privacy policy from time to time. If we make material changes, we will notify you by posting the updated policy on the site with an updated “Last Updated” date. Your continued use of our site after such changes constitutes your acceptance of the revised policy.

12. Contact us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Bidazeld Market

Email: info@bidazeldmarket.ca

Phone: +1 (647) 581-6450

13. Additional notes for e-commerce / compliance
Because we operate an online store and may handle personal data of residents in various jurisdictions, you may also be subject to data protection laws such as the General Data Protection Regulation (GDPR) in the EU or the California Consumer Privacy Act (CCPA) in California.
As a merchant using Stripe, we rely on Stripe for significant parts of payment-data handling; Stripe’s terms require that we provide transparent and accessible privacy disclosures to our customers.